Creating clarity for success in customer management

Clarity of purpose

We help our customers to improve clarity for success across people, processes and systems.

Much of our work involves enterprise analysis to assess and enable organisational readiness for business model change, new offerings or process improvement and/or automation.

Putting the 'M' in CRM

We help our customers to clarify, simplify, improve and automate customer-facing processes.

Broad experience across B2B, B2C and web-based business models - coupled with an intimate knowledge of marketing, sales and service processes and enabling technologies - means that we can support our customers throughout the business cycle and across all levels of enterprise architecture, with innovative approaches.

Salesforce.com support

We have been working with customers who use the Salesforce.com 'software-as-a-service' platform since 2005.

We specialise in the Salesforce.com CRM suite and its optimisation for Marketing, Sales and Service teams and process automation. We also help customers extend the standard suite and data suite to eradicate 'management by spreadsheet'.

Custom Force.com Applications

We help customers extracting more value from their Salesforce with application extensions and custom apps.

For customers wishing to 'build' we support customers' in-house developers in getting to grips with Apex code. For those seeking to 'buy', our development associates undertake custom Apex coding projects.